Account Login, Authentication and Security | SafetyMails
Learn how 2FA works, when the code may be requested again, how to activate Google Authenticator, and what to do in case of password recovery or account lock.
Priscila G.
Last Update 14 days ago
The security of your account is a priority. That's why SafetyMails uses layers of authentication to protect your data, credits, and integrations.
This article explains how the process works and how to quickly resolve the most common situations.
This article explains how the process works and how to quickly resolve the most common situations.
How authentication works in SafetyMails
SafetyMails uses two-factor authentication (2FA) as a security standard.
Email 2FA (first login only)
- The email code is requested when you first access the device or browser.
• It is mandatory to confirm that the registered email address actually belongs to the account holder.
• After initial validation, the system may keep the session active according to the security and browser settings.
Authenticator app (optional)
- Users can configure Google Authenticator as an additional verification method.
• In this case, the code will be generated directly in the app and will become the only verification method used for login.
• This is a recommended alternative for those who want more agility and independence in the login process.
How to enable 2FA with Google Authenticator
If you want to use Google Authenticator as your primary verification method, follow the steps below:
1. Log in to your account on the SafetyMails platform.
2. In the top menu, click on Your Account.
3. Click on Two-factor authentication (2FA).
4. Click on Enable.
A QR code will be generated on the screen.
Open the Google Authenticator app on your phone (which must be installed beforehand) and scan the QR Code displayed.
The Google Authenticator app is available for free download on the App Store and Google Play.
After setup, whenever SafetyMails requests the 2FA code, simply open the app and use the automatically generated code.
The process is simple and takes only a few seconds.
1. Log in to your account on the SafetyMails platform.
2. In the top menu, click on Your Account.
3. Click on Two-factor authentication (2FA).
4. Click on Enable.
A QR code will be generated on the screen.
Open the Google Authenticator app on your phone (which must be installed beforehand) and scan the QR Code displayed.
The Google Authenticator app is available for free download on the App Store and Google Play.
After setup, whenever SafetyMails requests the 2FA code, simply open the app and use the automatically generated code.
The process is simple and takes only a few seconds.
Why might the 2FA code be requested again?
The 2FA code is not requested every time you log in: it is only requested again in specific security situations (such as those listed below).
This happens when the system identifies that the previous session is no longer considered secure.
The most common situations are:
1. Access from a new device or browser
2. Clearing cache or cookies
3. Browser in incognito mode
4. Cookies disabled
5. IP change or network switch
6. Natural session expiration for security reasons
In these cases, you will need to enter a new code generated in Google Authenticator.
These measures are in place to prevent unauthorized access, even if someone has your password.
This happens when the system identifies that the previous session is no longer considered secure.
The most common situations are:
1. Access from a new device or browser
2. Clearing cache or cookies
3. Browser in incognito mode
4. Cookies disabled
5. IP change or network switch
6. Natural session expiration for security reasons
In these cases, you will need to enter a new code generated in Google Authenticator.
These measures are in place to prevent unauthorized access, even if someone has your password.
I am being logged out quickly
If the session is closing frequently, check:
1. Whether the browser is blocking cookies
2. Whether there are security extensions that automatically clear the session
3. Whether you are using incognito mode
4. Whether there are frequent network changes
SafetyMails uses sessions with time controlled for security.
1. Whether the browser is blocking cookies
2. Whether there are security extensions that automatically clear the session
3. Whether you are using incognito mode
4. Whether there are frequent network changes
SafetyMails uses sessions with time controlled for security.
I don't remember my password
If you have forgotten your password, follow the steps below:
1. Go to the SafetyMails login page
2. Click on "Forgot your password?"
3. A reset email will be sent to the email address registered to the account
If you cannot find the reset email:
• Check your spam or junk mail folder
• Confirm that you are checking the correct email address linked to the account
After resetting your password, you will be able to log in as normal.
1. Go to the SafetyMails login page
2. Click on "Forgot your password?"
3. A reset email will be sent to the email address registered to the account
If you cannot find the reset email:
• Check your spam or junk mail folder
• Confirm that you are checking the correct email address linked to the account
After resetting your password, you will be able to log in as normal.
My password has been blocked
The lock occurs after 3 incorrect login attempts.
In this case, the account is locked for security reasons and cannot be unlocked by simply resetting the password.
To request unlocking, you must contact the support team during business hours.
This measure is in place to protect your account from unauthorized access attempts.
In this case, the account is locked for security reasons and cannot be unlocked by simply resetting the password.
To request unlocking, you must contact the support team during business hours.
This measure is in place to protect your account from unauthorized access attempts.
Verification code did not arrive
Before contacting support, please complete this checklist:
1. Check your spam folder
2. Confirm that the registered email address is correct
3. Ensure that you still have access to this email address
4. Wait a few minutes
1. Check your spam folder
2. Confirm that the registered email address is correct
3. Ensure that you still have access to this email address
4. Wait a few minutes
No longer have access to the registered email address?
In this case, manual identity validation will be required.
Please contact technical support during business hours so that the team can guide you through the secure procedure for updating your account email address.
Please contact technical support during business hours so that the team can guide you through the secure procedure for updating your account email address.
When should I contact support?
If the problem persists after following the steps above, technical support is available during business hours to assist you.
The team can:
• Check for specific blocks
• Confirm access attempts
• Guide you through secure account recovery
The team can:
• Check for specific blocks
• Confirm access attempts
• Guide you through secure account recovery